{"id":22253,"date":"2026-04-23T14:52:01","date_gmt":"2026-04-23T19:52:01","guid":{"rendered":"https:\/\/certione.org\/?page_id=22253"},"modified":"2026-04-23T14:55:01","modified_gmt":"2026-04-23T19:55:01","slug":"badge-calidad-de-servicio-y-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/certione.org\/pt\/badge-calidad-de-servicio-y-atencion-al-cliente\/","title":{"rendered":"Fui aprovado no exame Calidad de Servicio y Atenci\u00f3n al Cliente!"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22253\" class=\"elementor elementor-22253\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd14ff0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd14ff0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c74216e\" data-id=\"c74216e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f16f22 elementor-widget elementor-widget-shortcode\" data-id=\"0f16f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>\n        p.pskill{\n\t\t\ttext-align: justify;\n\t\t}\n        img.attachment-medium.size-medium{\n\t\t\twidth:340px\n\t\t}\n        \n        h1{font-size:32px;font-weight:700}\n        h2,h4{font-size:16px;font-weight:700}\n        #imgbg{width:35%}\n        #contbg{width:65%}\n        #badge{display:flex;justify-content:center:}\n        @media(max-width:500px){\n\t\t\t#imgbg{width:100%}\n\t\t\t#contbg{width:100%}\n\t\t\t#badge{display:block}\n\t\t}\n        button.btn.warning {\n\t\tcolor: #a015f6;\n\t\tborder-color: #a015f6;\n\t\tmargin: 5px;\n\t\tpointer-events: none;\n\t\tpadding: 10px 20px;\n\t\t} \n\t\t.color {\n\t\t\tcolor: #a015f6;\n\t\t} \n\t\t.bgcolor {\n\t\t\tbackground-color: #a015f6\n\t\t} \n    <\/style><div id=\"badge\">\n        <div id=\"imgbg\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"230\" src=\"https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-300x230.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-300x230.png 300w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-1024x786.png 1024w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-768x590.png 768w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-1536x1179.png 1536w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-2048x1572.png 2048w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-16x12.png 16w, https:\/\/certione.org\/wp-content\/uploads\/2026\/04\/Recurso-22-600x461.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n        <div id=\"contbg\">\n            <div>\n                <h1>Qualidade de servi\u00e7o e atendimento ao cliente<\/h1>\n                <p>Emitido por <span style=\"color:#f68301\">Certione<\/span><\/p>\n                <p class=\"pskill\">Desenvolve habilidades para oferecer um servi\u00e7o ao cliente de alta qualidade, aplicando t\u00e9cnicas de comunica\u00e7\u00e3o, empat\u00eda e melhoria cont\u00ednua, com o objetivo de gerar experi\u00eancias positivas e fortalecer a satisfa\u00e7\u00e3o e a fideliza\u00e7\u00e3o do cliente em qualquer organiza\u00e7\u00e3o.<\/p>\n            <\/div>\n            <div>\n                <h2>Habilidades<\/h2>\n                <p>Atendimento ao cliente\r\nComunica\u00e7\u00e3o eficaz\r\nEmpatia com o cliente\r\nGest\u00e3o de reclama\u00e7\u00f5es\r\nFideliza\u00e7\u00e3o de clientes\r\nExperi\u00eancia do cliente\r\nQualidade do servi\u00e7o\r\nMelhoria cont\u00ednua\r\n<\/p>\n            <\/div>\n            <div>\n                <h2>Crit\u00e9rios de ganhos<\/h2>\n                <p>Para obter esta ins\u00edgnia, o participante deve completar todas as li\u00e7\u00f5es do curso e aprovar o exame final de 20 perguntas com um m\u00ednimo de 65%, demonstrando compreens\u00e3o dos conceitos e habilidades pr\u00e1ticas de qualidade de servi\u00e7o e atendimento ao cliente, incluindo comunica\u00e7\u00e3o eficaz, gerenciamento da experi\u00eancia do cliente, resolu\u00e7\u00e3o de problemas e melhoria cont\u00ednua no atendimento.<\/p>\n            <\/div>\n            <div>\n                <a href=\"https:\/\/certione.org\/pt\/product\/calidad-de-servicio-y-atencion-al-cliente\/\" class=\"bgcolor elementor-button elementor-button-link elementor-size-sm\" role=\"button\" target=\"_Blank\">\n                    <span class=\"elementor-button-text\">Saiba mais<\/span>\n                <\/a>\n            <\/div>\n            <div><br><hr><\/div>\n            <div style=\"display:flex;justify-content:center\">\n                <div style=\"width:50%\">\n                    <h4>Nome:<\/h4>\n                    <p> <\/p>\n                    <h4>Data de conclus\u00e3o:<\/h4>\n                    <p><\/p>\n                <\/div>\n                <div style=\"width:50%\">\n                    <h4>ID do certificado:<\/h4>\n                    <p><\/p>\n                    <h4>V\u00e1lido at\u00e9:<\/h4>\n                    <p>Nunca expira<\/p>\n                <\/div>\n            <\/div>\n            <div>\n                <div style=\"display:flex;justify-content:center\">\n                    <div style=\"width:50%\">\n                        <h4>Emitido por:<\/h4>\n                        <p><\/p>\n                    <\/div>\n                    <div style=\"width:50%\"><\/div>\n                <\/div>\n            <\/div>\n            <div style=\"display:flex;justify-content:center\">\n                <div style=\"width:50%\">\n                    <h4>Validar crach\u00e1:<\/h4>\n                    <a href=\"#popup-validador\" class=\"bgcolor elementor-button elementor-button-link elementor-size-sm\" role=\"button\" id=\"btn-validador\">\n                        <span class=\"elementor-button-text\">Validar<\/span>\n                    <\/a>\n                <\/div>\n                <div style=\"width:50%\">\n                    <div style=\"display:flex\">\n                        <div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":22228,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22253","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/pages\/22253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/comments?post=22253"}],"version-history":[{"count":1,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/pages\/22253\/revisions"}],"predecessor-version":[{"id":22259,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/pages\/22253\/revisions\/22259"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/media\/22228"}],"wp:attachment":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/media?parent=22253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}