{"id":3705,"date":"2021-07-26T13:36:03","date_gmt":"2021-07-26T18:36:03","guid":{"rendered":"https:\/\/certione.org\/?post_type=product&#038;p=3705"},"modified":"2026-02-26T18:42:27","modified_gmt":"2026-02-26T23:42:27","slug":"service-desk-manager-professional-sdmp","status":"publish","type":"product","link":"https:\/\/certione.org\/pt\/produto\/service-desk-manager-professional-sdmp\/","title":{"rendered":"Service Desk Manager Professional (SDMP)"},"content":{"rendered":"<p>A certifica\u00e7\u00e3o Service Desk Manager Professional valida sua experi\u00eancia em liderar e otimizar as opera\u00e7\u00f5es da central de servi\u00e7os para oferecer suporte de TI de alta qualidade. Ela abrange \u00e1reas importantes, como gerenciamento de incidentes e solicita\u00e7\u00f5es, lideran\u00e7a de equipes, medi\u00e7\u00e3o de desempenho e melhoria da experi\u00eancia do cliente. Essa credencial \u00e9 ideal para profissionais que buscam aprimorar a presta\u00e7\u00e3o de servi\u00e7os, alinhar as opera\u00e7\u00f5es de suporte \u00e0s necessidades comerciais e liderar as equipes de central de servi\u00e7os rumo \u00e0 excel\u00eancia.<\/p>","protected":false},"excerpt":{"rendered":"<p>A certifica\u00e7\u00e3o Service Desk Manager Professional valida sua experi\u00eancia em liderar e otimizar as opera\u00e7\u00f5es da central de servi\u00e7os para oferecer suporte de TI de alta qualidade. Ela abrange \u00e1reas importantes, como gerenciamento de incidentes e solicita\u00e7\u00f5es, lideran\u00e7a de equipes, medi\u00e7\u00e3o de desempenho e melhoria da experi\u00eancia do cliente. Essa credencial \u00e9 ideal para profissionais que buscam aprimorar a presta\u00e7\u00e3o de servi\u00e7os, alinhar as opera\u00e7\u00f5es de suporte \u00e0s necessidades comerciais e liderar as equipes de central de servi\u00e7os rumo \u00e0 excel\u00eancia.<\/p>","protected":false},"featured_media":5173,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[220],"product_tag":[],"class_list":{"0":"post-3705","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-service-desk","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-variable"},"acf":[],"_links":{"self":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/product\/3705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/comments?post=3705"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/media\/5173"}],"wp:attachment":[{"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/media?parent=3705"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/product_brand?post=3705"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/product_cat?post=3705"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/certione.org\/pt\/wp-json\/wp\/v2\/product_tag?post=3705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}