ISO 20000 Lead Auditor I20000IA/LA

Issued by Certione

This certification prepares professionals to plan, conduct and lead IT service management audits based on ISO/IEC 20000 standards. It develops competencies in audit techniques, service management systems, compliance evaluation and continuous improvement of IT services.

Skills

ISO/IEC 20000 standard expertise IT service management auditing Audit planning and execution Service management compliance Risk-based auditing Audit reporting and follow-up Continuous improvement in ITSM

Earning Criteria

ISO 20000 Lead Auditor